Refund Policy

Refund Policy

Cancellation and Refund Policy:

Any request for cancellation of orders once dispatched shall not be entertained.

Goldwin provides refund only in case of

• 1) Damaged or Faulty Product(s)

• 2) Wrong Product(s) delivered which are not as per your order

• 3) Cancellation of order before dispatch

All pre-owned games will have a Goldwin symbol warranty stamp on the game disc, refund/replacement will not be provided, in case of any tamper with the stamp ink.

A processing fee of 2.5% excluding taxes will be charged on cancellation of Digital Download orders before dispatch. This fee will be waived off in case product cannot be dispatched due to a fault of Goldwin
Please allow up to two weeks for your refund to be processed.
For orders placed through gift certificates, refund would be provided in form of a new gift certificate for the same value.
We are unable to refund digital download codes where regional compatibility is the issue in question.

To return products that are damaged in transit or in case a wrong product is delivered, please contact customer support by email on support@Goldwin.in within one working day of delivery. Any return requests later than one working day of delivery will not be entertained.

Postage charges for return of products will not be refunded.

A processing fee of 2.5% excluding taxes will be charged on cancellation of prepaid orders before dispatch. This fee will be waived off in case product cannot be dispatched due to a fault of Goldwin (example: out of stock products).

Please allow up to two weeks for your refund to be processed.

Please note that postage/courier charges are not refundable.

For items that were not delivered, refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.

For orders placed through gift certificates, refund would be provided in form of a new gift certificate for the same value.

Physical damage to any product purchased at Goldwin, will effectively void warranty coverage. Improper Installation of Electronic products which may cause physical damage, cannot be returned for replacement or refund. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.

Cancellation of order:

Goldwin reserves the right to cancel any order in bulk quantity/third party vendors without any explanation for doing so, under situation where Goldwin is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with Goldwin policy. However we shall duly intimate the concerned person and the applicable refund will be made in reasonable time.